The next meeting of the NL Network for the Prevention of Elder Abuse will be March 25, 2014. Click here for more details.
If you or a senior is in immediate danger, dial 911, where the service is available or dial “O” for the operator and you will be connected to emergency response.
If you are calling a local RCMP detachment office, the following news release from the RCMP explains how your call will be handled.
The RCMP Operational Communications Centre is now using a
new phone system (February 2014)
The RCMP is improving its phone system to ensure emergency and high priority calls are answered first by the RCMP Operational Communications Centre (OCC).
This new phone system is now being used successfully in Deer Lake, Grand Falls-Windsor, Stephenville, Harbour Grace, Marystown, Gander, and Happy Valley-Goose Bay.
This new system is designed to improve efficiency in the way calls are taken and to ensure emergency and high-priority calls are answered first. It separates operational calls that will now go directly to the OCC from administrative calls that will go to the Detachment as outlined below.
When the public calls the local Detachment number an automated system will prompt the caller with 3 choices:
- Press 1 for emergencies. The call will automatically ring on a priority line in the OCC. These calls will be answered first and police officers will be dispatched.
- Press 2 to report an incident that requires police response but is not an emergency. These operational calls will be dispatched by the OCC on a priority basis.
- Press 3 for all general inquiries. These administrative calls will ring into the Detachment and be answered by a local Detachment employee. If the call is not answered, the caller will be presented with an option to leave a voice message and their calls will be dealt with.
*** If for some reason you are unable to select the appropriate number, your call will automatically default to the Emergency Line. ***
This service will be offered in both official languages. The RCMP will maintain the ability to override the system during any emergency operation.
The RCMP’s OCC telephone stats are approximately 316,000 calls per year. This system will help our operators quickly assess emergency and high-priority situations while administrative calls will be dealt with at the Detachment level.
Check back soon for updates.