Abuse is any act or failure to act, within a relationship where there is an expectation of trust, that jeopardizes the health or well-being of an older person.
Neglect is any inaction, either intended or unintended, within a relationship where there is an expectation of trust, that causes harm to an older person.
Elder Abuse brochure from SeniorsNL
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Note: the attached version is in booklet format.